Quality products and personal service since 1994
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Chimacum Tack Quality products and personal service since 1994 |
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We go out of our way to make sure your shopping experience with us is one that you’ll tell your friends and family about. If you are not completely satisfied with your purchase, contact us immediately.
Returns:
We accept returns of like new in-stock merchandise within 30 days of
purchase. Please let us know by e-mail or phone that you wish to make a
return. Some items will come to us in Texas, some to our warehouse.
Some items have specific packaging and/or instructions which will need to
be returned in their original condition as well. A 15% restocking fee may
be withheld from your refund on any merchandise returned without its
original packaging. In many cases this is not a problem but some items
do have specific packaging which we need to resell the items. If we
have sent an incorrect item, we will pay for its return and ship the
correct item as soon as possible.
Items which have been ordered specifically to fit your horse, such as collars, hames or other made to measure items, are not returnable unless we have made arrangements in advance. We are careful to verify sizes needed and request measurements so this is very seldom a problem. We frequently send items to fit. However we have had a few occasions where items were ordered against our advice and did not fit. We will not accept such items for a refund.
We guarantee our harness to fit and will work with you to make sure that happens.
If you are not pleased with an item purchased, for any reason, please let us know right away so that we may replace the item or offer a substitute. We strive for excellent customer service and would like to ensure that you receive from us products that are just right for your purposes and usage.
Returns should be shipped to:
Chimacum Tack
524 W Main St.
Crowley, TX 76036
Call regarding returns at your convenience.
(360)301-1317
Payments:
We accept the following forms of payments:
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Visa
Mastercard
Money Orders/Cashiers Cheques
Personal Checks - from previous customers – please inquire
Cash - in person only - please don't send cash through the
mail!
We accept payments via phone, fax, email or good ol' snail mail. And of course in person, if we happen to be nearby! For International sales, we reserve the right to collect payment before shipment of goods. See Contact Us for numbers and addresses.
Shipping rates:
We charge actual shipping costs, to the best of our ability.
Warranty:
Chimacum Tack, and its online location at
www.chimacumtack.com, are a
retail company and as such makes no warranty and accepts no
responsibility for the performance of any merchandise sold, other
than warranted by the manufacturer. We would be happy to direct you to the
manufacturers warranty information upon request.
Liability:
Purchaser is entirely responsible for his/her safety while using
merchandise purchased from the Chimacum Tack and
www.chimacumtack.com.